Return Policy

General Returns Policy
You may return most new, unopened items sold and fulfilled by germcure.com within 30 days of delivery for a full refund. For other products, we'll pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just call us at 1-800-437-6287 for return information.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:
• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
• We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you paid by credit card, your refund should be processed within 3-5 business days after receipt of your products. If you paid by check, your refund should be delivered to you within 10 business days* Pay As You Go (or prepaid) phone cards

• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Items purchased from sellers other than Amazon.com
• Some Jewelry orders (Learn more )
• Some Health & Personal Care items (Learn more )
• Grocery products cannot be returned; however, Amazon.com will issue a full refund for damaged products sold by Amazon.com

Exchanges

If you received a faulty item and need to exchange it for the same item, call us at 1-800-437-6287 to request a replacement. If you would like to exchange an item for a different one, please return the original item to:
Germcure, LLC
8175 Park Ave.
Houma, LA 70364

You will be refunded your original purchase price once we receive the item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.